Omnichannel, Global Intake
Secure messaging, email, and phone intake let customers and vendors report issues 24/7.
Anonymous‑optional channels encourage openness around unsafe products and bribery or conflict of interest reports.
Anonymous‑optional channels encourage openness around unsafe products and bribery or conflict of interest reports.
AI-guided question paths adapt in real time to gather dates, locations, and documentation.
AI-guided question paths adapt in real time to gather dates, locations, and documentation.
Two‑Way Secure Messaging & Evidence Collection
Collect photos, PDFs, and other evidence from the start.
Ask follow‑up questions without exposing personal emails.
Automated follow-up reminders keep complainants engaged until resolution.
AI Classification & Risk Ranking
Tiering
Natural‑language processing categorizes complaints—e.g., product quality, service delivery, accessibility, invoice dispute, data sharing violation— automatically based on your custom tiering system.
Tiering
Natural‑language processing categorizes complaints—e.g., product quality, service delivery, accessibility, invoice dispute, data sharing violation— automatically based on your custom tiering system.
Automatic Escalation
Auto-escalate urgent risks like counterfeit products or unsafe equipment to prevent complaint escalation mishandling.
Automatic Escalation
Auto-escalate urgent risks like counterfeit products or unsafe equipment to prevent complaint escalation mishandling.
Smart Routing & Triage
Routing
Automatically route cases to Quality, Customer Success, Finance, Legal, or Compliance based on type, region, or other rules.
Routing
Automatically route cases to Quality, Customer Success, Finance, Legal, or Compliance based on type, region, or other rules.
Reminders
Deadline timers, reminders, and overdue status updates keep every case on schedule without manual overhead.
Reminders
Deadline timers, reminders, and overdue status updates keep every case on schedule without manual overhead.
Corrective Action Workflows
Assign tasks—e.g., re‑inspection after a non‑compliance with safety standards alert or credit memo after a pricing discrepancy—with due dates.
Mobile data capture and dashboards help correct service delivery complaints and data privacy concerns.
Trend Analytics & Dashboards
Heat maps surface spikes in late deliveries, product returns, or data privacy concerns across regions.
Narrative briefs translate data into board‑ready insights.
How Spot Transforms Customer & Supplier Complaints
See the challenges that slow you down—and how Spot remedies them with ease.
See the challenges that slow you down—and how Spot remedies them with ease.
Complaints scattered across email, phone, and chat
Centralized platform with omnichannel intake captures every product quality complaint and invoice dispute in one secure place—no data lost.
Complaints scattered across email, phone, and chat
Centralized platform with omnichannel intake captures every product quality complaint and invoice dispute in one secure place—no data lost.
Complaint escalation mishandling and missed deadlines
Complaint escalation mishandling and missed deadlines
Data privacy or data‑sharing violations
Data privacy or data‑sharing violations
Counterfeit, substandard, or unsafe products undetected
Counterfeit, substandard, or unsafe products undetected
Ethical and ESG breaches hidden in supply chain
Ethical and ESG breaches hidden in supply chain
Lack of visibility for leadership
Lack of visibility for leadership
"Spot helps us with statistics and reports for the audit committee. We rely on it to maintain an audit trail, which is essential. It’s all in one place, easy to access, and supports consistency across cases. It's simple to assign cases, and the platform allows us to follow up with employees without compromising their anonymity.”
Senior Risk Manager, ASOS
Trusted by enterprises like DaVita to support 50,000+ employees across the globe.
Trusted by enterprises like DaVita to support 50,000+ employees across the globe.
