Features
Features
Features
Core Analytics & Insights Features
Enterprise-grade analytics & insights powered by AI.
Enterprise-grade analytics & insights powered by AI.
Spot’s analytics & insights module converts case data into clear dashboards and narrative briefs that drive culture, compliance, and performance. AI connects dots humans miss, while self‑service reports make it easy to brief execs.
Track the KPIs that sharpen your team's case-management performance.
Track time to close, time to first response, and other metrics to improve team investigation performance.
Case heat maps show investigator workload, overdue cases, and bottlenecks.